Faq

How do I place an order?

Simply browse our collection of writing instruments, notebooks, planners, and desk supplies. Add your desired items to the cart and proceed to checkout. You will be guided through a simple process to enter your shipping details and complete the payment.

What are my shipping options and costs?

We offer several reliable shipping methods at checkout. Shipping costs are calculated based on your location, the weight of your order, and the selected delivery speed. An estimated cost and delivery timeframe will be displayed before you confirm your purchase.

Do you ship internationally?

Yes, we ship to many countries worldwide. During checkout, you can select your country to see available shipping options and any applicable customs or import fees, for which the customer is responsible.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.

What is your return policy?

We want you to be completely satisfied. You may return most unused and unopened items in their original packaging within 30 days of delivery for a full refund. Personalized or bespoke items are final sale. Please contact our support team to initiate a return.

How do I start a return or exchange?

Please contact our customer support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the return address.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.

How do I care for my fountain pen?

For optimal performance, we recommend flushing your fountain pen with clean water every 4-8 weeks, especially when changing ink colors. Use only fountain pen ink (not calligraphy or drawing ink) and store your pen horizontally or nib-up when not in use for extended periods.

What is the paper quality of your notebooks?

Our notebooks and planners are carefully selected for excellent ink compatibility and a premium writing feel. Most feature high-gsm, acid-free paper that minimizes bleed-through and feathering, perfect for fountain pens, gel inks, and pencils.

Do you offer gift wrapping or notes?

Yes! During checkout, you can select our gift-wrapping service and add a personalized gift message. We will ensure your order is presented beautifully for the recipient.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, or for assistance with an order, our dedicated team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within one business day.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast shipping. Please contact us immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the fulfillment process.