Tracking order

Thank you for shopping at CartaNib. We are committed to keeping you informed about the status of your purchase from the moment you place your order until it arrives at your doorstep.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the address you provided during checkout. This email is your key to tracking and contains essential information:

  1. Locate Your Tracking Number: Find the unique tracking number in your shipping confirmation email from [email protected].
  2. Use Our Recommended Tracker: For the most comprehensive and reliable tracking across multiple carriers, we recommend using the service below.
  3. Check Carrier's Website: Alternatively, you can visit the website of the specific shipping carrier (e.g., USPS, DHL, FedEx) mentioned in your email and enter the tracking number there.

Please allow 24-48 hours for the tracking information to become active in the carrier's system after you receive the shipping notification.

Recommended Tracking Service

For a seamless global tracking experience, we suggest using 17Track. It supports over 1,000 postal and courier services worldwide, providing real-time updates in multiple languages.

17Track - Global Package Tracking

How to use it:

  • Click the link above or go to www.17track.net .
  • Paste your tracking number into the main search field on the homepage.
  • Click "Track" or press Enter. The site will automatically detect the carrier and display the latest status and location of your package.
  • You can track multiple packages simultaneously by entering several numbers separated by commas.

This is a free, third-party service not affiliated with CartaNib, but it is widely trusted for its accuracy and ease of use.

What Your Tracking Status Means

  • Label Created/Pre-Shipment: The shipping label has been generated. The carrier has not yet received the package.
  • In Transit: Your package is on its way to the destination. You may see multiple location scans.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address. Please check your mailbox or doorstep.

Need Further Assistance?

If your tracking information has not updated for an extended period (over 5 business days), or if the status shows "Delivered" but you have not received your parcel, please contact our support team for investigation. Have your order number and tracking information ready.

You can reach us via email at [email protected]. We are here to help.